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Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. When you make a purchase using links on our site, we may earn an affiliate commission. If you paid by credit card and the issuing bank has initiated a chargeback. Additionally, Depop is a great platform for finding vintage fashion. To avoid this happening, you can simply add a Top Up card. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. Please make sure you've read the community rules, and that your post follows our posting guidelines. Please read rules before posting. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. Tradesy is a trademark of Tradesy, Inc. I know it definitely isnt damaged and he definitely isnt blocked from my side. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. Mercari is a trademark of Mercari, Inc. If you had met seller protection paypal would have reimbursed you. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. Temper your approach. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). Confirm the amount and click Submit. He came to my house and tried out mower. You might also like: What to Sell on Depop in 2022. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? The best trick to selling fast with confidence is cross-listing. I am suppossed to let.him have all.of this equipment for free? You lost any seller protection by sending to another address than the paypal registered address of the buyer. Select the transaction youd like to refund > tap Refund. Each user has 180 days to request a refund via Depop. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. The full terms and conditions are covered in the eBay Money Back Guarantee policy. By browsing this website, you consent to the use of cookies. The seller doesn't fulfill their return policy as stated in the listing. Assign value in a principled manner. Leave the Archive. Learn more about returns and refunds - Depop help GB We love it when our customers are happy with their items, but what do we do when they request a return or refund? To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. So, can you trust these apps with your data and money? All purchases made through the Depop BUY button are covered by Buyer Protection. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. In short, they are preloved fashion apps. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. 1999-2023 PayPal, Inc. All rights reserved. Transactions are being processed outside of Depops in-app payment system. Sometimes, unhappy customers want to reverse a PayPal transaction. Kudos / Solution appreciated. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. To leave feedback: Go to profile. When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. However, all purchases done outside of this are at your own risk. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! View solution in original post 1 Kudo Login to Reply or Kudo Click the History subtab. Listing Items on the Depop App. Its that simple. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. It all hangs on whether paypal agree that the transaction was unauthorised. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. Readers like you help support MUO. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. No, as long as you are a responsible & careful user. Or am I in the wrong for not stating the condition of it better? The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. This application uses the eBay API but is not endorsed or certified by eBay, Inc. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. You can find vintage pieces on Vinted, but they're certainly not as common. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. I'm sure Depop will have that policy too good luck!! Buyer wants a refund?? By browsing this website, you consent to the use of cookies. Buyer wants a refund?? : r/Depop - Reddit Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. The buyer can then accept or reject your response. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. Select the transaction you'd like to refund > tap Refund. Mention relevant aspects of the transaction such as dates and place of delivery. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. We may suspend an account for any of the following reasons: Prohibited Items. Open communication can lead to a swift resolution. Will Depop ban my store for using Sales Bot? After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. You are viewing the PayPal Community Archives. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. How to Refund on Depop? Complete Guide 2023 - After SYBIL How do you handle a customer requesting a refund? So in the event of an item received but not as described dispute its always one persons word against anothers. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. Read our review of Vestiaire Collective, including authentication Is Etsy legit? Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO Quick Answer: How To Issue A Refund On Depop. I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. My ad states "Try before you buy, Sold As Is, No Warranty. " If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. CUSTOMER RECIEVED ITEM AND WANTS A REFUND TOO. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. Select the transaction you'd like to refund > tap Refund. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. How to Handle Depop Returns and Refunds - blog.vendoo.co When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. Can you get a full refund on Depop? Meet-in-person transactions. eBay is a trademark of eBay, Inc. First, you need to upload some photos or videos of the item, and then add specifics, such as the brand, material, condition, and size. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. Non-material goods, such as event tickets. Save face. Each user has 180 days to request a refund via Depop. Dealing with Depop Returns and Refunds - OneShop Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. 10 Great Marketplaces Every Reseller Should Consider. I can affors to lose 100 percent of my sale. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. Will PayPal refund me if item not received? Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. This makes it sound like they've probably deleted their paypal account too? Home FAQ Quick Answer: How To Issue A Refund On Depop. Tap on the purchase/sale you want to leave feedback for. However, it's important to note that Depop charges a higher fee. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? Explain why you want to return the item. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. The item received doesn't match the listing, (for example: the wrong item arrived, or the item arrives broken, damaged, or faulty). Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Quick Answer: How To Issue A Refund On Depop - BikeHike As resellers, we all want the perfect sales experience from start to finish. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. Hi, thanks for your speedy reply. Youll get a full refund if you dont receive your item. (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. Depop Payments refunds Log in to the Depop app. The app does not have its own payment system, and therefore does not accept raw payment card details. Be prepared to walk away. Determine if the flaw or issue was something you missed, or happened after the item left your possession. This application is not endorsed or certified by Mercari, Inc. That way you can be certain that you can get your money back if the transaction isnt fulfilled. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. Depop Ltd. Support. Follow these steps : Tap > tap All sold items. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". Vinted does not charge any fees for selling items. How to avoid common Depop scams and fraud while selling on this popular marketplace! How do I refund a buyer who paid with Depop Payments? With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. You can now refund users in app. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. If you have questions, you can also message the seller to learn more. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. If they reject, the dispute will be escalated to the Depop Support Team. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Click the Issue Refund link. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. Go to your receipts. Here we will explain the return and refund process for Depop and how to avoid them in the first place! Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. Poshmark is a trademark of Poshmark, Inc. Refund Request LetterWhy Is It Important? Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). Depop's use of PayPal makes it a very secure option for both sending and receiving funds. Tap leave feedback. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Depop is a trademark of Depop, Inc. If you want to sell items on Depop, the process is very simple. Depop Payments refunds Log in to the Depop app. I didn't ship anything. What happens if someone requests a refund on PayPal? PayPal uses SSL 128-bit encryption to keep data safe. This application is not endorsed or certified by Grailed, Inc. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app
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