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Please try again. It can take up to ten days for this service. How To Contact Kay Jewelers Corporate Office Headquarters HQ. You're in the right place! But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 It should NOT be this hard to get my money back. Top of the Page, How long do I have to pick up my merchandise? I went to pick up and the associate could not find my ring- what a mess? Found great customer service from Dustin and Xochitl and got a great deal. read more. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. 2023 HotDeals.com, All rights reserved. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Was told it would be expedited and will be issued within 7 days. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. You are going to save $50 OFF with it. We're Available. If you need your order sooner, they offer expedited shipping options. What is your policy regarding the gold supply chain? I would also like the diamond replaced based on the diamond guarantee that you offer. GO TO kay.com. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. KAY Jewelers Credit Card - Home - C.comenity.net Top 496 Kay Jewelers Reviews - ConsumerAffairs I ordered a necklace for my aunt for Christmas. purchases from Amazon.com. If your finger is a different size, we can adjust the ring. I learned a lot about the business and jewelry. When will my credit card be charged for my in-store pick up? cart reminders from KAY at the cell number used . Find over 27 million businesses in the United States on The Official Yellow Pages website. If you visit the Spring field Mall location, Faviba will take good care of you. We received a bill charging us all of the incurred interest. How will I know when my order is ready for pick up at my KAY Outlet store? } So don't forget to put the discount to use. I worked for 3 years in college. They will only take your money and never fix your jewelry properly. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. Order number: [protected] www.survey.kay.com Kay Jewelers Guest Satisfaction Survey Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. Kay Jewelers Phone, Email, Address, Customer Service Contacts Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Platinum is pure metal that is naturally white and much more What Is The Customer Service Number Of Kay Jewelers? } I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. Also apply for our NEW Concierge position for the holiday season. We'll partner with you to find a solution that works with your . I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. Brides Say Their Engagement Rings Were Lost Or Ruined By Kay Jewelers From warranties to orders, Customer Support can answer all your questions. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. Strength in coaching and producing an environment where customer service and surpassing standards is at the . 5 Ways To Personalize Your Anniversary Gift. They are really refusing to give me My money back. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! when you purchase a product that is clicked through one of the outbound This complaint was posted by a verified customer. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Kay Jewelers Credit Card Customer Service Number Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Ring sizing service will take up to three additional business days. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. It looks like your microphone is disabled. How can we enhance your Kay experience today? Doesnt seem like much but its a $600.00 difference. I purchased 3/4 diamond studded earrings. I am beyond frustrated with the service department at Kay Jewelers. Loved The Visit - Reviews, Photos - Kay's Fine Jewelry - Tripadvisor I love that they offer the diamond replacement guarantee with any diamond purchase. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . Contact us by mail or phone. She found the exact ring at another kay store in riverside. Date of experience: December 21, 2022. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. How come they dont keep it in a safe or a common place for pick up? Can I have someone other than me pick up my order? Salary wasn't the greatest. What is the difference between natural and lab-created stones? Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. I gave them the ring to have it repaired and they have lost my ring and will not replace it. For a price quote on specific engraving requests, please visit your local KAY store. This is the WORST business to deal with. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. Sonya took the time to contact several Kay's to try nd track the band down. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. 8:30am - 10:00pm; Tue. It's time to enjoy your shopping with such a big sale. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. I am currently experiencing the same issue! On Kay Jewelers Review | Diamond Expert Service 10. We tell them why were there, and they start looking up our account. You may trade in your diamond for another diamond at least double the trade-in value. Kay Jewelers Lab-Created Diamonds Review - What You Should Know We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. -webkit-transition: all 0.5s ease; Always a pleasure to go in. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. I have also spoken to customer service at corporate. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. This review was chosen algorithmically as the most valued customer feedback. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. They told me the entire ring should be cashed out because it was unrepairable. you can get $200 off some orders from KAY Jewelers. Egyszer jelentkezs: Totally understandable. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. .main-header .primary-navigation ul li.nav-link.hover, You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . Top of the Page, Do all rings come in the same size or are there different sizes available? I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. When I brought it in, they said it would be $450 to repair. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. I am currently a very dissatisfied customer. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Connie called me and said she was working something out. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. If you continue Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. color: #515666; VC01 (fr) transition: all 0.5s ease; * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Excellent service. Well start sending you the news you need delivered straight to you. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. I paid approx. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. I called them and they told me that they had found and it would take another week to be ready for pick up. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I will pay a private jeweler to fix the earrings. I feel very misled and ripped off ! This customer service is it's terrible to say the least. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. From warranties to orders, Customer Support can answer all your questions. Certain metals such as tungsten and titanium cannot be sized. The opportunity to save $25 OFF is not common. What are you looking for? Kay Corporate Office Headquarters HQ * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Please advise if there is anything that can be done to accommodate this inconvenience. Visit Kay to find your dream ring today. Personalization services: Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. I absolutely will never shop with Kay's again!!! Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. cart reminders from KAY at the cell number used . Monday to Friday: 7 AM 1 AM ET. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. Sorry I didn't listen to my friends. Very disappointed with kay. I called the store to check if my ring arrived and they told it did. See reviews below to learn more or submit your own review. I would like to write a letter to your corporate offices. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Let us know in the comment section below! It can take up to ten days for this service. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. I was told it could be exchanged by 2 different managers. Get buying tips about Jewelry Stores delivered to your inbox. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. The Vice President, Bethany Spain will make up false information not to give a refund. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. Its location on this page may change next time you visit. You must bring a valid photo ID (such as a driver's license). Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Feel free to ask any questions! Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . I was so excited and thankful for her great customer service. I wouldnt recommend this place at all. This is where you need to buy your jewelry in the Caribbean!! - Kay's I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings Kay Jewelers Customer Satisfaction Survey Sweeps What is the difference between white gold and platinum? Corporate Phone Number: 1-800-877-8169. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Click here to get notifications about new complaints of Kay Jewelers. Set a time to meet online or in-store, and we'll meet you, ready to help. Sign in to add more and ensure your Favorites will be available on all your devices. Read More. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. I paid for a jewelry/gold guarantee that is supposed to cover repairs. When I brought it in, they said it would be $450 to repair. Store manager wouldn't exchange or refund. How do I know I can trust these reviews about Kay Jewelers? Do Kay Jewelers Increase The Credit Limit? Unsubscribe easily. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. Contact Us - Kay Jewelers KAY . Kay Jewelers does not provide customer service by email, but does provide it by phone. Not a phone call. They had it sent back and returned on December 29th. Initial Kay Jewelers complaints should be directed to their team directly. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. and they even asked Brown, who said she bought the extended service . Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . Kay Jewelers has resolved 87 complaints. Corporate Phone Number: +1-441-296-5872. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? Repair by an Expert. color: #515666; Have you taken the Kay Jewelers customer satisfaction survey yet? Desired outcome: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We were not told that it was a promotion but a sale. A diamond's value is determined by its carat weight, color, cut and clarity. Ordered online and I received my order and everything was absolutely fine. Use this comments board to leave complaints and reviews about Kay Jewelers. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. A company you know and trust. Desired outcome: I am beyond delighted!! While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! I was told they couldn't resize them, which seemed odd for a 'jewelers'. New setting for $500 with my stones put into it or b. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. } Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Not an email. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. MORE+, Buy now! Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. Guess what - NO REFUND! Submit a complaint and get your issue resolved. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Catherine Kay manager wasn't hesitant to offer me an exchange. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. The Extended Service . The diamond in my ring fell out on May 7. The earrings physically broke on second wear, in February. Order--number [protected]. } Credit & Financing. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. It looks like your microphone is disabled. You will need to provide your account information and payment method when you call. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. We were baffled because we have a Kay's credit card, and have been there several times prior. Top of the Page, What colored gemstones are considered precious? You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Wife wore the earrings once in January. Presently, Kay jewelers is in breach of two contracts that I have with them. As a long time customer, I feel like I have been rob. Please do NOT purchase a wedding ring or any JEWELRY from this company. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Customer Service Number: 1-800-527-8029. There was no one in the store but workers standing around . Now, it has started customer satisfaction survey to collect feedback and improve their service. Program Overview | Kay Jewelers Gold Exchange The ring came in perfect condition, no scratches or anything. No help this company. 8:30am - 10:00pm; I then went to put it on and the chain snapped immediately. Pinterest (Visited 147 times, 1 visits today) You may also like. Beyond that, he took no responsibility for the monetary loss. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Chat support people have zero idea what they are doing. Kay Jewelers information: contacts, address, founders, CEO, services, and products. Sign in to add more and ensure your Favorites will be available on all your devices. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. We value your privacy. Top of the Page, What is a special ordered item? For more information about reviews on ConsumerAffairs.com please visit our The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. Kay Jewelers Live Chat | Customer Service - GetHuman Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. Solitaire Engagement Rings | Kay They are a disgusting corporation!! I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. color: #515666; Sunday: 10 AM 9 PM ET. *Exchanges are not accepted at kay.com. KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails Color gemstone jewelry is not eligible for trade-in.

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