service cloud specialist superbadge challenge 2who was i in my past life calculator
The macro works without the email button being visible. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I don't know what else to try. Service Cloud Specialist Superbadge Challenge 2 Question Help with Superbadge Service Cloud Specialist step 4 Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. It's easy to miss. Expert Tips on Getting Your Billing Superbadge - ITequality Any hlp? Grab a pen and paper. Ensure you create the Cloudy Weather Resolution automated action. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? When I made mistakes, I simply reverted to the last saved version. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Is knowledge.* On the lightning page layout? Service Cloud Specialist Superbadge - 1,2,3 - Blogger LWC Specialist Superbadge : Guide to Challenges - gigminds I am the Trailhead Baby! Does this help? In fact, you need to have better coding style to pass the challenges. Hello. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. These have different SLA milestones an agent has to hit its the same in this section. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. You also get personal insight into the life of a Trailhead Baby! Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Review the steps to create the 'Cloud Technical Team Support Process'.". With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Your help is needed! and me too!! Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? What should I do? I'd just give it 24 hours then recheck the challenge. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Hi there,I am struglling with sataus update within a macro. You cannot customize its label or logo". Service Cloud Specialist Superbadge - Qiita Something that helped was saving the report frequently. Salesforce projects, superbadges, and sample apps - Index Did i use the wrong template? Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling No. Note the filter. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Did it help? And I've included milestone tracker in the page layout. Create the Cloudy Technical Team support process! Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I have created also both categories. I started the whole of the following steps in this section with the objective of creating a macro. The solution? Use Lightning Knowledge to create a knowledge base for better customer service. Wait 24 hours then re-create the process. I am not sure what I'm doing wrong? The macro itself is working fine. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. You should be prepared for a heavily scenario . Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Use another way to specify capacity for the routing configurations. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp Tried it all, from custom : support profile to standard user, even admin. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. But not able to finish this challenge . I'm whole again. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Open a Case in the service console.2. He laughs when I poke his nose and tries to take toys out of my hand. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. I am going bananas here. My brother has started to play with me! I have both Email to Case and On Demand Service enabled on the Email to Case page. Prework and Notes. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. I resolved the issue, by deleting the Billing profile and recreating it using. Once this was done, I passed the 3rd challenge section. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Ensure you group report results correctly. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Are you sure you want "email to case"? For example, Basic vs Premier support. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. thing I could be missing?Thanks in advance! I was able to work out a solution, I will outline it below. Did you start with a clone of the correct profile? Add to Favorites. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Selling with Sales Cloud Specialist Superbadge - YouTube on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Keep working, great job i believe you should like my post home care specialists. The demand for UI/UX design implementation is continuing to grow. January 07, 2019. donut! Does anybody have a moment to help? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I'm stuck on Challenge 6, creating the macro. Any help would be greatly appreciated. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I am not sure whether its correct or not. Confused? Stuck on Superbadge Apex Specialist Step 1? I also confirm that no additional code exists in this org. It is very attractive and impressive. I also got this error. Still not sure what Im talking about? Something that helped was saving the report frequently. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. I'd try again since Trailhead had issues yesterday. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Goodness! Hi All,Im struggling to complete challege 6. @Joy.. Can you please share the solution ?r. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Ensure Entitlements are visible on Cases in Lightning. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Tonight's challenge involves the creation of two processes. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. A mistake I have made many times as well! Is there an "email template" in the "email template" object? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Trailhead Superbadge: Data Integration Specialist - Forcetalks If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Thanks for getting back to me. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. (Hint- The name of the component is not "entitlements"). Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Trying new things- my baby brother practiced crawling through a tunnel. If you need more help, leave a comment! I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. You, my amazing reader, get more than tips for a Salesforce Superbadge. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Add to Trailmix. How would you enable people to select cases from an organised list? Service Cloud Consultant Certification Guide & Tips When I made mistakes, I simply reverted to the last saved version. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. If you are still stuck after that, leave a comment with some more details and I'll take a look. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I learned so much doing it. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Are you using a Dev org or a playground generate from Trailhead? You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. hours of inactivity vs hours of being created. (might not matter)The biggie- violation action- Does need to be dynamically assigned. But not sure what is causing the macro to not find the email template. Service Cloud Specialist | Salesforce Trailhead Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Yes! I am right now @ step 6. hope to finish the superbadge now soon.!!! Checkboxes: Missing 3 that should be checked. This, like all superbadges, requires a careful read through the instructions prior to any clicking. hey,yes it was, i figured out after you replied. My problem was that I had 2 users with the same name: Ada Balewa. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Rated Accounts by State The record count for state and account rating are automatically added. :) I'd reconsider that time trigger. "I named the process :"Cloud Technical Team" !Not sure what is going on .. The free lemonade offer worked! Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I have enabled the knowledge user check box in the user profile. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. I'll take a look as soon as Trailhead is back up! I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I dont see any check box under layout properties of Knowledge. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error.
